HAVENORO.COPM INC. Privacy and Cookie Notice
Last updated: February 9, 2025
This HAVENORO.COPM INC. Privacy and Cookie Notice ("Privacy Notice") describes how Havenoro.com Inc. ("Havenoro", "we", "our", or "us") collects, uses, and shares your personal information when you use and access our website (www.havenoro.com) ("Sites"), our services, and other tools we offer (collectively "Havenoro Services"), including when you interact with our products on other platforms like Etsy and Amazon. This Privacy Notice also provides information about the rights and options you have to control your personal information.
This Privacy Notice applies to all users of our Havenoro Services, including unregistered and registered consumer users, customers, and potential customers (collectively, "user", "you" or "your"), and to all Havenoro Services that link to this Privacy Notice.
Please keep in mind that this Privacy Notice does not apply to personal information collected by third-party websites and apps that may post links or advertisements on or otherwise be accessible from our Sites. We advise you to read the privacy notices of these third parties when you visit their websites or apps in order to understand how such third parties collect and use your personal information.
Content
This Privacy Notice will give you information about:
- Who is responsible for collecting and using your personal information
- What personal information we collect
- Why we use your personal information
- With which parties we share personal information
- How we transfer personal information internationally
- How to exercise your rights
- How we protect and store personal information
- How we handle personal information of children
- How we use cookies
- How to contact us
- Changes to this Privacy Notice
We encourage you to read this Privacy Notice carefully and to consult it on a regular basis when using the Havenoro Services. If you have any questions about this Privacy Notice or our privacy practices, please contact us by emailing support@havenoro.com.
Who is responsible for collecting and using your personal information
Havenoro.com Inc., located in Canada, is responsible for collecting, using, and disclosing your personal information in connection with the Havenoro Services.
What personal information we collect
Personal information is any information that identifies you directly or in combination with other information.
Depending on how you use the Havenoro Services, we collect and use personal information that you provide to us, automatically, or otherwise. If you are a registered user, we may link personal information that we automatically collect when you use the Havenoro Services to other personal information we collect about you. Below we explain which personal information we collect and use, and for which purposes.
- Account Information: Personal information we collect when you register for an account on our Sites (if applicable), including: first and last name; email address; password.
- Technical Information: Personal information we automatically collect when you visit, access, or navigate our Sites, including: your IP address; information about your computer's hardware and software (e.g., operating system, browser); location information (inferred from your IP address); URL requested; log information; browser type; browser history; online identifiers such as cookie data.
- Usage Information: Personal information we automatically collect about your activities on our Sites, including: the date, time, and pages you visit; how you use our Havenoro Services; session replay recordings (e.g., mouse movements, clicks, scrolling).
- Transaction Information: Personal information you provide when you place an order, including: your shipping, billing, and payment information (e.g., credit card details); tax information (if required); purchase and transaction history; telephone number; email address.
- Content Information: Personal information you provide when you upload and share content or personalize products, including: images; photos; logos; text; designs.
- Communication Information: Personal information you provide and we automatically collect when you contact our customer service teams (e.g., chat, email, phone) or communicate with us by other means (e.g., social media), including: first and last name; email address; phone number; subject matter; description; content of correspondence.
- Marketing Information: Personal information you provide to receive marketing materials, including: name; email address; phone number; marketing and communication preferences; social media profile(s).
- Information from Other Sources: Havenoro may obtain information about you from publicly available sources or third parties, such as postal service providers (for address validation), security and fraud prevention providers, social media platforms (if you connect your account), advertising and marketing partners, and lead enhancement companies.
Why we process your personal information
We use your personal information for various purposes, including:
- Providing and managing your account (if applicable): This includes creating, managing, and maintaining your account and facilitating access to our services.
- Providing the Havenoro Services: This includes enabling you to use our services, processing orders, and delivering products.
- Customer support: Providing a helpful and seamless customer support experience.
- Personalization: Providing you with personalized services and marketing communications.
- Improving our services: Analyzing customer usage patterns, conducting research, and improving our products and services.
- Marketing: Marketing our activities and promoting our products and services.
- Legal compliance: Protecting our and third parties’ rights, securing our services, and complying with legal obligations.
With which parties we share personal information
We may share your personal information with:
- Third-party service providers: Companies that help us operate our Sites and provide the Havenoro Services, such as hosting companies, IT service providers, marketing and analytics providers, payment processors, shipping carriers (UPS, Canada Post, USPS), and fraud prevention companies.
- Partners: If you choose to receive products or services from our partners.
- Legal authorities: Law enforcement agencies, courts, regulators, and other public authorities when required by law or to protect our interests.
- Professional advisors: When necessary for legal or other professional advice.
- Business transfers: In connection with investments, reorganizations, mergers, or similar events.
How we transfer personal information internationally
We may transfer your personal information to countries outside of Canada, including the United States, for processing and storage. When we transfer your information, we take appropriate steps to ensure your data is protected.
How to exercise your rights
You have certain rights regarding your personal information, including the right to access, rectify, erase, object to processing, data portability, restrict processing, and withdraw consent. You can manage some of this information directly through your account settings (if applicable). To exercise these rights, please contact us at support@havenoro.com.
Opt-out of Marketing Communications
You can change your marketing preferences at any time by following the "unsubscribe" instructions in our messages or by contacting us directly.
What Happens When You Request Your Account to be Deleted?
Upon verifying your identity, we will close your account and delete your personal information from our systems, except for information we are legally required to retain (e.g., transaction records). Account deletion is permanent and irreversible.
How We Protect and Store Personal Information
We have implemented technical and organizational security measures to protect your personal information against unauthorized access, use, or disclosure. We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Notice and as required by law.
How We Handle Personal Information of Children
The Havenoro Services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us.
How We Use Cookies and Other Similar Technologies
We use cookies and similar technologies to provide and improve our services, personalize your experience, and show personalized ads. You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
How to Contact Us
If you have any questions about this Privacy Notice or our privacy practices, please contact us at:
Havenoro.com Inc.
25 Sheppard Avenue West, Suite #300
North York, ON, M2N 6S6
Canada
Email: support@havenoro.com
Changes to this Privacy Notice
We may update this Privacy Notice from time to time. Any changes will be posted on this page. Please check this page periodically for updates.
Important Note: This is a sample privacy policy and should be reviewed and customized by legal counsel to ensure it complies with all applicable laws and regulations, including Canadian privacy laws (PIPEDA) and any other relevant legislation. This example is not a substitute for professional legal advice.