Skip to Content
HAVENORO.COM INC. – GENERAL TERMS AND CONDITIONS OF SALE AND USE1. APPLICABILITY AND INCORPORATED POLICIES2. ELECTRONIC COMMUNICATIONS3. YOUR ACCOUNT4. ORDERS, PRICING, AND TERMS OF SALE5. SHIPPING, DELIVERY, AND RISK OF LOSS6. INTELLECTUAL PROPERTY, LICENSE, AND ACCESS7. RESTRICTIONS AND TERMINATION8. DISCLAIMER OF WARRANTIES9. LIMITATION OF LIABILITY10. INDEMNIFICATION11. GOVERNING LAW AND JURISDICTION12. MISCELLANEOUS

HAVENORO.COM INC. – GENERAL TERMS AND CONDITIONS OF SALE AND USE

Last updated: November 24, 2025

Please read these General Terms and Conditions carefully. These Terms and Conditions constitute a legally binding agreement governing your access, use, and orders placed on the website www.havenoro.com (the “Site”) and any associated mobile sites, applications, or platforms (collectively, the “Services”), and the provision and sale of products and services by HAVENORO.COM INC. ("Havenoro", “we”, “us” or “our”).

By accessing or using the Services, or by placing an order with Havenoro, you acknowledge that you have read, understood, and agree to be unconditionally bound by these General Terms and Conditions in the version valid at the time of access or ordering.

1. APPLICABILITY AND INCORPORATED POLICIES

1.1. Scope of Agreement: These General Terms and Conditions govern all offers, transactions, orders, and agreements for the sale of products and services entered into between Havenoro and a customer through the Site, Etsy, Amazon, or any other platform where Havenoro products are offered.

1.2. Incorporated Policies: The following separate policies are hereby incorporated by reference and form an essential and binding part of these General Terms and Conditions (collectively, the “Havenoro Terms”):

1.3. Exclusion of Other Terms: The applicability of any terms and conditions of the customer or any third party on behalf of the customer is expressly rejected and shall not apply, even if Havenoro has not explicitly deviated from them.

1.4. Business Representation: If you use the Services on behalf of any business, organization, or other entity, you represent and warrant that you are authorized to accept these Havenoro Terms on its behalf and to bind such entity to these Havenoro Terms.

1.5. Amendments: Havenoro reserves the right, in its sole discretion, to make changes to the Services and to these Havenoro Terms at any time without prior notice. The version of the Terms and Conditions valid at the time you place your order will govern that specific transaction.

2. ELECTRONIC COMMUNICATIONS

By using the Services, you consent to receive communications from us electronically, such as e-mails, texts, mobile push notices, or notices and messages on this Site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

3. YOUR ACCOUNT

3.1. Account Responsibility: Before placing an order or accessing certain features, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information, including your password, and for restricting access to your computer or mobile device.

3.2. Liability for Actions: You accept responsibility for all activities and orders that occur under your account or password. You agree to protect your log-in credentials and control any access to your Havenoro account.

4. ORDERS, PRICING, AND TERMS OF SALE

4.1. Offer and Acceptance: All offers and promotions are without any obligation and are subject to product availability and final confirmation of the order. Havenoro reserves the right to reject or cancel any order for any reason, without obligation to assign a reason. An agreement is formed when you receive the official order confirmation by email or through the platform where the purchase was made.

4.2. Pricing and Errors: We strive for accuracy in pricing and product information. However, if a product is listed at an incorrect price due to a typographical error or an error in pricing information, Havenoro reserves the right to cancel the order. If an order is canceled after you have been charged, we will issue a credit to your original payment method.

4.3. Customer Content Authorization: By placing an order, particularly for custom products, you represent and warrant that you have all necessary permissions, rights, and authority to place the order. You grant Havenoro the non-exclusive, worldwide, royalty-free right to use any text, image, graphic, or other material you provide for the purpose of fulfilling your order and marketing products or services to you.

4.4. Returns and Refunds: All provisions relating to product quality, non-conformances, returns, and refunds are detailed in our Return and Refund Policy: https://www.havenoro.com/return-and-refund-policy.

5. SHIPPING, DELIVERY, AND RISK OF LOSS

5.1. Delivery: Havenoro will deliver the Products to the address specified in the order confirmation, provided that all applicable payments have been received in full by their appropriate due date, using Havenoro’s chosen carriers and methods for packaging. Any stated lead time is an estimate only.

5.2. Detailed Shipping Terms: All specific terms regarding production time, shipping origins, methods, cross-border duties, taxes (GST/HST/PST), and customs are governed by our Shipping Policy: https://www.havenoro.com/shipping.

5.3. Risk of Loss and Title: The risk of loss and title for any physical Product pass to you, the customer, upon our delivery of the Product to the carrier. This means that Havenoro’s responsibility for the safety of the goods ends once the shipment is handed over to the carrier.

5.4. Inspection Obligation: The customer is obligated to fully inspect all Products immediately upon arrival. The customer must notify Havenoro, by contacting its Customer Care team, about any alleged defects, non-conformances or damages within fourteen (14) days after receipt of the Products. Failure to report within this period may affect your ability to claim a refund or replacement.

6. INTELLECTUAL PROPERTY, LICENSE, AND ACCESS

6.1. Intellectual Property Ownership: This Site, the Services, and all content included on or made available through any Havenoro Service (such as text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations), collectively "Content," are the exclusive property of Havenoro or its content suppliers and protected by Canadian and international copyright, trademark, and other intellectual property laws.

6.2. Limited License: Subject to your compliance with these Havenoro Terms, Havenoro grants you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and make personal and non-commercial use of the Services and the Content. This license does not include any resale or commercial use of any Service or Content, or any downloading or copying of account information for the benefit of another merchant.

6.3. Restrictions on Use: You are granted permission to access and use the Site and its Content solely for the purpose of preparing, evaluating, and ordering products or services from Havenoro. It is strictly prohibited to sell, license, rent, modify, retain, copy, reproduce, distribute, publish, or use any portion of the Content except as expressly allowed in these Havenoro Terms. Obtaining Products from Havenoro does not entitle you to use any portion of our Content apart from the finished Products as supplied to you.

7. RESTRICTIONS AND TERMINATION

7.1. Lawful Use: You agree to use the Services in a responsible manner that is in full compliance with these Havenoro Terms and with all local, provincial, federal, and international laws and regulations, including export and import regulations. You agree not to use the Services for any unlawful or harmful purpose.

7.2. Suspension and Termination: Havenoro reserves the right, in its sole discretion, to temporarily or permanently suspend and/or terminate its service to you, deny access to the Services, or suspend/terminate your account(s) at any time and for any reason, including without limitation, breach of these Havenoro Terms.

8. DISCLAIMER OF WARRANTIES

THE SITE, THE SERVICES, AND THEIR CONTENT ARE PROVIDED BY HAVENORO ON AN "AS IS" AND "AS AVAILABLE" BASIS. HAVENORO MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, AS TO THE OPERATION OF THE SERVICES OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THE SERVICES. YOU EXPRESSLY AGREE THAT YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, HAVENORO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

9. LIMITATION OF LIABILITY

IN NO EVENT SHALL HAVENORO, ITS LICENSORS, SUPPLIERS, VENDORS, OR THE OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS OF ANY OF THEM, BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR FOR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA, OR PROFITS, WHETHER OR NOT HAVENORO HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGE, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THE SITE, SERVICES, OR PRODUCTS SOLD THEREON.

10. INDEMNIFICATION

You agree that you shall indemnify, defend, and hold harmless Havenoro, and all parties from whom Havenoro has licensed portions of Content, and their directors, officers, and employees, against all claims, liability, damages, costs, and expenses, including reasonable legal fees and expenses arising out of or related to (i) your breach of these Havenoro Terms; and (ii) any suit, claim, or demand arising from or relating to any unauthorized content (text, photograph, image, or other material) that you uploaded or otherwise provided to Havenoro or incorporated into a Product.

11. GOVERNING LAW AND JURISDICTION

11.1. Governing Law: These Havenoro Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without giving effect to any choice of law rules or principles.

11.2. Jurisdiction: You agree to submit to the exclusive jurisdiction of the courts located in Toronto, Ontario, Canada for the resolution of any disputes.

12. MISCELLANEOUS

12.1. Age Restriction: You must be at least 18 years old or otherwise have parent or guardian permission to use this Site.

12.2. Severability: If any provision of these Havenoro Terms is deemed void, unlawful, or unenforceable, that provision shall be deemed severable from the remainder of these Terms and shall not affect the validity and enforceability of the remaining provisions.

12.3. Force Majeure: Havenoro shall not be liable for any failure or delay in performance resulting from any cause beyond its reasonable control, including, but not limited to, acts of God, war, acts of terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation, facilities, fuel, energy, labour, or materials.